Rider Rules, Lost & Found, and Accessibility Info

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CUE Fares 

Fares are free and no ID is required. 


CUE Rider Rules

Please respect the driver and your fellow riders. 

Help make every trip pleasant:

  • No smoking 

  • Use headphones with devices 

  • No eating or drinking 

  • Pets must stay in carriers (except assistance animals) 

  • Bike racks available (first-come, first-served) 

 

⚠️ Drivers may refuse service to riders who do not follow the rules. 
 

Lost & Found

Items found on CUE buses are held for 30 days. 

  • Call: 703-385-7859 (TTY: 711) 

  • Visit: 3410 Pickett Rd, Fairfax, VA 22031 

Call ahead to make an appointment for pick-up

Accessible Transportation Options
CUE Buses 

All CUE Buses are wheelchair accessible. 

Additional services include: 

City Wheels 
Curb-to-curb service for eligible City of Fairfax residents. 

  • Cost: $3.20 per ride 

  • Areas covered: City of Fairfax, Vienna Metro, GMU, Fair Oaks Hospital 

  • Call 703-385-7859 or email CUE to learn more or apply. 

 

Fairfax County Transportation Programs
Help for seniors, individuals with disabilities, and limited-income residents 

  • Available in Fairfax County, City of Fairfax, and City of Falls Church 

  • Call 703-222-9764 (TTY: 703-324-7079)

 

MetroAccess 
Door-to-door service for disabled residents certified by MetroAccess. 

  •  Call 301-562-5360 (TTY: 301-588-7535)